Frequently Asked Questions

Our catalogue includes both. Every item is graded against our condition scale (New / NOS, New Open Box, Surplus Tested, Surplus As Removed, For Parts) and the grade is shown on the product page. Many of our items are genuine new old stock — equipment procured for a project and never installed.

We deal exclusively in genuine OEM-branded equipment recovered from real industrial closures and project surplus. We do not sell aftermarket, counterfeit, or relabelled equipment.

Unless we explicitly state otherwise in a specific listing, we are an independent surplus supplier and not an authorised distributor or representative of any OEM. All trademarks remain the property of their respective owners.

No. Manufacturer warranty does not transfer with surplus equipment. We offer our own as-described condition statement on every item.

Yes. On request we will send additional photos, video walk-arounds, and where practical arrange in-person or virtual inspection of the actual stocked item.

Click "Request a Quote" on any product page. We respond within one business day with confirmed availability, final pricing, certification documents (if applicable), and shipping options to your country.

Final price depends on shipping destination, payment terms, certification documentation requirements, and current freight rates. The indicative price is a fair benchmark; the formal quote is exact.

We accept telegraphic transfer (T/T) in AUD or USD for international orders, and Australian bank transfer for domestic orders. Payment terms are confirmed on each formal quote.

We ship internationally to most countries across the Asia-Pacific, Middle East, Africa, Europe, and the Americas. Some destinations may be subject to Australian export control restrictions, which we will flag during inquiry.

Items containing batteries, gases, or compressed-air components may be classified as dangerous goods (DG) for transport. We package and document these to IATA (air) or IMDG (sea) standards.

Yes. Our /source-a-part page is built exactly for this. Send us the OEM, model, and part number, and we'll come back within two business days.

Quite possibly. See /sell-your-surplus for our purchasing criteria and process. We respond to all surplus offers within three business days.

No formal minimum. However, freight cost-effectiveness becomes a consideration on small international orders. We will advise during inquiry.

Yes. Repeat buyers, dealers, and bulk-quantity orders receive trade pricing. Mention your role and expected order frequency in your inquiry.

Sunrise Marine Australia Pty Ltd is a registered Australian company (ABN 61 697 392 706, ACN 697 392 706), drawing on the founder's 30+ years of global industry experience in surplus industrial equipment dating to 1994. We supply registered references on request, accept formal purchase orders, and are happy to be vetted by your procurement team's standard supplier qualification process.

If you have a concern about an order, product description, shipment, or any other aspect of your dealings with us, please email info@sunrisemarine.com.au with the subject line "Complaint" and a brief description of the issue. We acknowledge all complaints within one business day and aim to resolve them within five business days. If a longer investigation is needed, we will keep you informed of progress. This does not limit your rights under Australian Consumer Law.